top of page

Shops Policies

Customer Service

Please review our store policies below to understand exactly how Maiden Alberta operates. Please never hesitate to contact myself if you may have further questions , I'm more than happy to help.
Always look forward to seeing you and hearing from you.


Return Policy

Due to Hygienic reasons.

ALL Sales are Final 


Packaging & Shipping

Your purchase is packaged individually in a hand made, crush proof, heavy paper folder with ribbons and extra treats, which is then placed into a poly air bubble envelope. Ready to be shipped via Canada Postal service to your location.

Cost of your Package for Shipping Varies due to Location.

Packages within Canada options:

*Free Local Pick-up (Calgary, Alberta)
- Arrange a time for curb side pick up- Via email  or  Business phone
(Monday - Thursday ONLY)

Untracked Regular Letter Mail

(7-14 business days)
-$ 5

Registered Letter Mail

(3-7 business days)

Packages outside Canada

United States

Small parcel air mail
(7-14 days)


Registered Mail

*Please ensure you have given the correct Name and Address before shipping

*Please be aware that Maiden Alberta is NOT responsible for Lost or Stolen Mail.

Privacy Policy

Type of Information Collected
Here at Maiden Alberta we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card
information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect Information
When you conduct a transaction on Maiden Albertas website, as part of the process, we can collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

What reasons why this website collects this type of data?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

    How our store and website use, share and disclose our visitors personal information?
    Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

    All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    How Maiden Alberta Communicates with our customers.
    We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

    We use Cookies and tracking data.
    This is to assist and target markets, and in the end help with market research for the end user to supply a great product. 

    If you want to opt out and you don’t want us to process your data anymore, please contact us at :

    Privacy policy updates
    Maiden Alberta reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

    Questions or any Changes

    If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact myself (Tracy)

bottom of page